Pensnett Assessment Centre

During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever), patients who are self isolating because a member of their household has symptoms, and who have been telephone assessed by a GP to need a face-to-face examination will be called to the Pensnett Assessment Centre.

The Pensnett Assessment Centre is the hub for all patients in Dudley needing to be seen by a health care professional through the Covid-19 crisis.

It  is ONLY accessible via appointment and will ONLY see patients who have been directed there after assessment by their GP.

This will enable patients without symptoms to see their healthcare professionals safely at other surgeries in Dudley, if invited for appointment after speaking to a healthcare professional on the telephone.

It is NOT a community testing facility and no community testing will be offered.

To protect your health and the health of your family, friends and wider community DO NOT attend the Pensnett Assessment Centre or your GP surgery, unless you have been assessed and given an appointment.

Please bear with us at this difficult time and be reassured that your usual GP service will resume as soon as is safe to do so.

Where will patients experiencing breathing difficulties or fever symptoms go?

If you have been invited by your GP to be seen at the Pensnett Assessment Centre it means that you have symptoms that are associated with Covid-19. Directions to the Centre and further details of what to expect if you are invited for an appointment are provided below:

Directions and Arrival Information

The Pensnett Assessment Centre is located in the grey portacabin, 120 High Street (access off Swan Street), Pensnett DY5 4DS.

Please come to your appointment by car.

Please do not arrive more than 10 minutes before your appointment time as parking may be limited.

When you arrive

WAIT INSIDE YOUR CAR ON THE CAR PARK . ( NO PATIENTS ALLOWED ON FOOT OR BY TAXI )

When it is your turn

A GP/Nurse will telephone you while you are in your car – if you are advised to enter the building a GP or healthcare assistant will come to the car park to escort you in.

You will be given a mask to wear into the Centre.  You must wear this at all times during the assessment. 

Once inside the Centre

You will be asked to wash or sanitise your hands

An experienced GP or Nurse will undertake a FOCUSSED clinical assessment relating ONLY to the breathing, fever or other possible COVID-19 symptoms you have

This assessment will be briefer and more business-like than you are used to. 

The assessing clinician will be dressed in full protective equipment.

Once your assessment is complete

You will be assisted to remove your mask safely and sanitise your hands

You will be advised of the outcome, provided with information about your diagnosis and given self-treatment advice.

It is your responsibility to understand and act on this information.

Assessment outcomes

The outcome of assessment for most people will be that they can return home to self-isolate with self-care advice

If further treatment or hospital admission is required, this will be organised by the Centre staff.

Please note the  Pensnett Assessment Centre will NOT:

  • Assess any other health complaint – please discuss any other symptoms you are experiencing by phoning your usual practice
  • Provide testing for Coronavirus
  • Carry out any investigations
  • Administer oxygen or other medications.
  • Organise home care or transport home.

Members of staff will be wearing full protective equipment, please do not be alarmed.

If you are diagnosed as having Covid you need to go directly home.

Do not leave your home for 7 days from when your symptoms started. If your temperature is still high after 7 days, stay at home until it is normal.

If you live with other people they need to stay home for 14 days.

Use paracetamol at recommended doses for temperature or pain symptoms.

Drink plenty of fluids.

Cover your mouth with a tissue when coughing or sneezing, and put used tissues in a bin.

Wash your hands regularly.

If you have vulnerable people living with you, if possible move them out. If this is not possible, stay away from vulnerable people as much as possible.

If you feel you can’t cope with your symptoms at home, or your condition gets worse, contact your GP again or use the 111 online service.

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 High Oak Surgery service

During the current COVID pandemic it has been necessary to establish a respiratory assessment service. To accommodate the provision of this service High Oak Surgery practice has kindly agreed to temporarily move from its base in Pensnett to Brierley Hill Health and Social Care Centre. This move has allowed the opening of the Pensnett Assessment Centre to see patients with Covid related symptoms.  Establishing the respiratory assessment centre has enabled our local NHS to respond effectively to the COVID situation and is a temporary change to the High Oak Surgery service.

 

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