Accessibility
Accessible Information Standard – Overview 2017/2018
This document provides an overview of the Accessible Information Standard for patients, service users, carers and parents. The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand.
Click here to read the Accessible Information Standard - Overview 2017/2018 (PDF)
Click here to read the Accessible Information Standard - Overview 2017/2018 (Microsoft Word)
Click here for the easy read Accessible Information Standard - Overview 2017/2018
Listen to a reading of the `Accesible Information Standard Overview 2017/2018
Watch a reading of the `Accesible Information Standard Overview 2017/2018` with British Sign Language and Subtitles
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Who needs to follow the standard?
All NHS and publicly funded social care organisations which include hospitals, GPs, social care services, pharmacies and others.
What do I need to do?
If you have an information or communication need, the next time you contact your health or social care provider highlight your needs and ask them to record this within your clinical health record. To help highlight your needs fill out this template created by sense.org.uk and send it to your provider.
The following accessibility statement applies to the Dudley Integrated Health and Care Trust website.
This website is run by Midlands and Lancashire Commissioning Support Unit (MLCSU). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: design@nhs.net
- call: 0121 612 1500
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact MLCSU.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
Dudley Integrated Health and Care Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix previous board papers from before this date. Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 01.07.2020. It was last reviewed on 01.07.2020.
This website was last tested on 01.07.2020. The test was carried out by MLCSU.
We have tested the homepage, content pages and custom pages (searches, custom functionality) by doing the below:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
