Here at Dudley Integrated Health and Care NHS you can expect to…
- Be listened to and be able to say what your needs are.
- Be treated with dignity, honesty and respect at all times.
- Be treated fairly and not discriminated against.
- Have a friend or advocate with you when you want.
- Be given up-to-date, accurate information in a form and language that is best for you.
- Be given the information you need about services quickly and easily.
- Be given enough information so that, whenever possible, you can make choices about services or treatments.
- Be asked if you agree to any form of examination, treatment or care.
- Be able to say no, or ask for more information before you make up your mind.
- Be seen within 30 minutes of your appointment time.
- Receive an assessment and have a care programme agreed and given to you in writing, if you have been seen by a specialist mental health worker.
- Be involved in the planning of any help offered to you.
- Be helped to stay as independent as possible.
- Be given an explanation on how your needs have been assessed and any plan agreed.
- Have your records kept confidential, and to see them if you make a formal request.
- Be asked before your family and friends are given information about you.
What to do if things go wrong
If you feel that you have not been treated fairly or you are not satisfied with any of the services you receive, you may want to make a complaint. It is always best to speak to someone close to the cause of your complaint, as it may be possible to sort out the problem straight away. However, if you would prefer to talk to someone who is not involved you can telephone or write to the:
Service Experience Desk
Patient Experience and Involvement (PEI)
Black Country Partnership NHS Foundation Trust
Greets Green Road