Switchboard: 01384 465440
Main office hours
Monday to Friday
8.30am ‐ 5.00pm
Closed on Bank Holidays
Induction loops are fitted the Board Room and main Reception
Feedback & Complaints
Your experience as a service user, relative or carer is important to us. All feedback, whether it is a compliment, a complaint or a recommendation about any of the services we commission, will be welcomed and will help us to identify what we are doing right but also where we need to make changes to improve the experience of future patients.
Our aim is to provide the best possible care and treatment to our service users and to help us do that, we welcome feedback from you, your family and carers.
The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal, compliments, suggests or complaints.
SED are available to contact Monday-Friday, 9am-5pm.
- Freephone: 0800 587 7720
- E-mail: firstname.lastname@example.org
Black Country Healthcare NHS Foundation Trust
Service Experience Desk
Greets Green Road
Freedom of Information (FOI)
Any person can make a request for information under the Freedom of Information Act.
To submit a Freedom of Information request you can either:
Subject Access Request
If you wish to make a request to access the information the CCG holds that identifies you (Subject Access Request) please complete and return the SAR Form with any relevant ID Documents that are required for proof of identify.
If you require access to your medical records then please make a subject access request to the service that provided your medical care direct e.g GP Practice, Hospital department, District Nurses etc.
To make a Subject Access Request please complete the SAR form by clicking the button below and return to:
By email to Bcpft.email@example.com
Share your Story
Patient stories are an invaluable way of helping us to understand how the services we deliver impact on you as patients. Patient stories are recognised as an effective and powerful way of making sure that our patients are heard across the Trust and that improvement of services is based on the needs of patients.
If you would like to share your story please email firstname.lastname@example.org
Press & Media
For press and media enquiries email:email@example.com or telephone number: 01384 465440