Switchboard: 01384 465440
(Please do not use this email address to send confidential patient information)
Main office hours
Monday to Friday
8.30am ‐ 5.00pm
Closed on Bank Holidays
Induction loops are fitted the Board Room and main Reception
HAVE YOUR SAY!
Your experience matters and we are here for you, waiting for your feedback.
We are passionate about making sure every one of our patients has the best possible experience and that they feel listened to and treated with honesty, respect, and dignity at all times.
Feedback & Complaints
Whether you are happy or unhappy with the care you have received from the Trust, we want to hear your experiences.
All feedback, whether it is a compliment, a complaint, a concern, or simply a comment or recommendation about any of the services we commission, will be welcomed and will help us to identify what we are doing right, but also where we need to make changes to improve the experience of our future patients.
Tell us what you think.
Help shape, improve, and develop the services we provide for the people of Dudley.
We can help with positive and negative feedback, including; complaints, concerns, signposting, and queries.
Getting in touch
The Quality & Safety Assurance Team is the central point of contact.
The Team are available to contact Monday-Friday, 8am-5pm, outside of these times, we ask you leave us a message or send us an email.
Should you prefer to write to us, our postal address is:
Quality & Safety Assurance Team
Dudley Integrated Health and Care NHS Trust
Brierley Hill Health and Social Care Centre
Freedom of Information (FOI)
Any person can make a request for information under the Freedom of Information Act.
To submit a Freedom of Information request you can either:
Subject Access Request
If you wish to make a request to access the information the CCG holds that identifies you (Subject Access Request) please complete and return the SAR Form with any relevant ID Documents that are required for proof of identify.
If you require access to your medical records then please make a subject access request to the service that provided your medical care direct e.g GP Practice, Hospital department, District Nurses etc.
To make a Subject Access Request please complete the SAR form by clicking the button below and return to:
By post to:
Share your Story
Patient stories are an invaluable way of helping us to understand how the services we deliver impact on you as patients. Patient stories are recognised as an effective and powerful way of making sure that our patients are heard across the Trust and that improvement of services is based on the needs of patients.
Press & Media